How to document an app problem without sharing private data

A useful support report explains what happened and how to reproduce it. It should not expose your private calls or account information.

Capture the essentials

Write down the app version shown on your device, your Android version, the approximate time of the problem and the steps leading to it. Note whether the issue happens every time or only occasionally.

Prepare a safe screenshot

Crop or mask phone numbers, contact names, notifications, OTPs and account identifiers before sharing a screenshot publicly. Use the developer’s official support channel for account-specific issues.

Describe the expected result

Explain what you expected and what appeared instead. Mention any setting you recently changed. Avoid repeatedly resetting the app before preserving information that support may need.

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